Terms and conditions
Last updated: August 22, 2026About this site
This site is published by Flow and Care, publisher of The Conversation Control Series by Sam Rhodes. Using the site means accepting these terms.
The free resources
The practice pack is provided free for your own use and for use with a team you personally train. You may print it and use it in a training session. You may not resell it, republish it, or distribute it as part of a paid product or course without written permission.
Copyright
The text, design, and downloadable materials on this site are copyright 2026 Flow and Care. The books are copyright 2026 Flow and Care. All rights reserved.
What the books and resources are
The Conversation Control Series describes communication methods intended for professional use. The scenarios are composites written to illustrate the method, not transcripts of real conversations with real customers. Neither method has been tested as a system by any study, and both books state this directly.
Nothing here is legal, medical, financial, or employment advice, and nothing here guarantees any particular business outcome.
Links to other sites
This site links to Amazon and may link to other sites. Those sites have their own terms and their own privacy practices, and this site is not responsible for them.
Changes
These terms may change. The date at the top will change with them.